Frequently Asked Questions

When will my monthly retirement payment be deposited in my account?

Benefits are deposited on the 25^th of each month unless the 25^th is on the weekend or a holiday. In that case, your benefit will be deposited on the last business day before the weekend or holiday. In December, however, your benefit will be deposited on the 20^th or before if the 20^th is on a weekend.

Do I receive a “Notification of Direct Deposit” of my retirement benefit payment every month?

No. A “Notification of Direct Deposit” of your monthly benefit payment is mailed the first month your payment is directly deposited to your bank account and any month, thereafter, only if the amount of your deposit changes. A “Notification of Direct Deposit” is not automatically mailed every month.

How do I notify the Retirement System of a change in the account to which my monthly payment is being deposited?

In order to change your bank account designation, you should complete a Form 170, "Authorizing Direct Deposit," signed by you, that includes your name, Member ID Number, and the route transit number for the new financial institution (a deposit slip or voided check has this information). Requests that are received in our office by the last business day of the month will be processed the following month.

What if I notice an error or have a question about deductions coming out of my check?

Pay close attention to the deductions coming out of your payment checks each month. If you feel there is an error or you have a question, please contact Member Services at 1-877-627-3287 (toll-free outside of Raleigh area) or 919-807-3050 (within local calling distance of Raleigh.)